The Federal Railway Authority is the national enforcement body for Regulation (EU) No 181/2011 in Germany.

If you feel your passenger rights have not been respected and you have already made a complaint to the carrier or terminal operator, but you are dissatisfied by their reply, please use the Passenger Rights form to submit your complaint to the Federal Railway Authority.

The personal data that you have given us is only processed for handling your complaint pursuant to Regulation (EU) No 181/20144. In dealing with your complaint, the Federal Railway Authority may have to question the undertaking concerned. The Federal Railway Authority forwards your complaint, if necessary, to the responsible regulatory body. In any other case this information is not accessible to third parties nor do we pass it on to third parties in any form, unless expressly consented.